(Batesville, IN) – Johnson Consulting Group, a leading consultancy in the funeral home and cemetery profession, proudly honored Weigel Funeral Home was one of the recipients of the JCG 2024 Excellence in Customer Service Awards, powered by J3Tech Solutions (J3Tech).
The award recognizes the top funeral homes in North America that demonstrate excellence in customer service in the profession.
Award recipients achieved the highest levels of customer satisfaction among the 576 funeral homes that were eligible in 2024.
Customer satisfaction among the participating firms was measured using Performance Tracker X, which gives funeral and cemetery professionals an inside look at their business by sending
out surveys and collecting family feedback.
With this tool, funeral and cemetery professionals can more accurately measure the experiences of their client-families, as well as gain a deeper understanding of how best to serve families at one of life’s most difficult moments.
“Weigel Funeral Home” is setting a high standard for customer experience,” says Jake Johnson, President and CEO of Johnson Consulting Group. “Their dedication to exceptional service is not
just admirable—it sets the standard for customer service within the funeral profession. This award is a well-deserved recognition of their commitment to putting customers first and delivering outstanding experiences. Congratulations on this outstanding achievement.”
The Awards are given out annually and are calculated by Johnson Consulting Group’s internal Performance Tracker X team. Recipients were informed in March 2025, that they had won this
prestigious honor.
Michael Roemmich, Weigel Funeral Home Managing Director, commented, “On behalf of the Weigel staff, we are honored to receive this prestigious award as it reflects the feedback from
the families we have proudly served with dignity and respect for 145 years – and we look forward to continue our tradition of caring for many years to come.”
(Weigel Funeral Home press release)
