Statewide —Duke Energy Indiana will continue to suspend service disconnections for nonpayment for an additional month beyond the state’s current moratorium on disconnection for nonpayment. Customers who are experiencing financial hardship due to the COVID-19 pandemic now have until September 15 to settle their accounts or make payment arrangements.
Leading up to the deadline, Duke Energy is offering customers in need the opportunity to establish payment plans for up to six months in length. The company is also urging eligible customers to take advantage of additional Low-Income Home Energy Assistance Program funds available through statewide community action agencies due to the pandemic.
In response to the COVID-19 pandemic in March, the company immediately launched a sweeping series of steps to help customers, including suspending disconnections for non-payment, as well as late-payment fees and residential fees for credit card payments and other payment types.
