Statewide—Duke Energy continues to focus on the safety of its customers, communities, and employees during the ongoing COVID-19 pandemic. It’s undertaken temporary measures to assist our customers during these unprecedented times. These measures include:
▪ Suspending disconnections for non-payment
▪ Waiving late payment and returned check fees
▪ Waiving credit and debit card fees for residential customers
▪ Offering flexible payment arrangements for all customers including small and medium businesses
It’s also adopted measures to keep its employees and customers safe including:
▪ Implemented a Remote Work Policy for employees able to work from home
▪ Implemented a no-visitors policy at our facilities
▪ Restricted all non-essential travel
▪ Suspended energy efficiency audits
▪ Suspended home weatherization repairs
▪ Advised our customer-facing employees about social distancing and other important measures they should take to protect themselves and customers
As it continues to advise employees to take safe measures, it is also urging customers and the public to stay healthy and safe by keeping a safe distance away from our work zones and practicing social distancing from our workers as they perform their duties. We are all in this together and by working together we can protect each other
In response to the COVID-19 pandemic, the Duke Energy Foundation contributed an additional $100,000 to help Indiana communities. This “rapid response” contribution was in addition to the foundation’s annual giving of $2 million in Indiana. Through these additional funds, Duke Energy was able to assist dozens of local food pantries and other organizations to help address local needs resulting from COVID-19.
