(Statehouse) – Indiana Governor Mike Braun signed two executive orders on Tuesday that he says will “improve customer service for Hoosiers.”
One of those is supposed to modernize technology at the BMV and the plan for the other one is to streamline the permitting process in Indiana’s transportation network.
The BMV’s System Tracking and Record Support (STARS) software system was first implemented in 2004 for about $50 million. Braun says the software has come a long way since 2004 and it’s “time for the BMV to take advantage of these advances to better serve Hoosiers.”
This order authorizes the Secretary of Transportation to develop a comprehensive strategy for digital and technological enhancement and advancement of the BMV, specifically to modernize its digital and technological systems.
“Customer service was always my top priority when I was building my business, and it’s my top priority for Hoosiers as well. Governor Mitch Daniels revolutionized the BMV twenty years ago, and the time has now come to build on that progress with a new modernization effort. The BMV is the one place where nearly everyone interacts with their state government, and these modernization solutions will allow the BMV to deliver the best-in-class customer service Hoosiers deserve,” said Braun.
The other executive order authorizes the Secretary of Transportation and Infrastructure to oversee a comprehensive review of INDOT’s permitting processes, establish uniform wide standards, modernize the Electronic Permit System, and make all regulatory requirements necessary to obtain a permit clearly visible on the INDOT website.
“This new permitting modernization effort led by the Office of Transportation and Infrastructure will streamline the process with uniform statewide standards, an improved Electronic Permit System, and clear regulatory requirements available to all applicants,” said Braun.
(Story by Network Indiana)
