Medicare Patients Face Disruptions

From left to right, Ally Metz, Amy Prentice, Candy Mendoza, and Jess Heiden. (Provided Photo)

(Greensburg, IN) – The exit of several Medicare Advantage plans in Southeastern Indiana will force thousands of Hoosiers to find new coverage for their healthcare needs. With these companies reassessing their participation in rural markets like Decatur County, it may lead to plan exits, service-area reductions, and changes in provider networks, creating uncertainty for seniors who rely on stable access to physicians, hospitals, medications, and specialist care.

For many older adults, Medicare Advantage plans have become a growing alternative to Original Medicare, commonly known as Traditional Medicare, because they often offer additional benefits such as prescription drug coverage, dental services, vision care, hearing benefits, and care coordination. However, when insurers determine that a market is no longer financially sustainable, they may choose to withdraw from specific counties or discontinue certain products altogether.

The impact on rural communities can be significant. In Southeastern Indiana, where healthcare options are already more limited than in urban areas, community members may find their current plan is no longer available for the upcoming year. These individuals will need to return to Traditional Medicare or select a new Medicare Advantage plan during the annual Medicare Open Enrollment period between October 15 and December 7, 2026.

The insurance coverage community members choose for the next year can also affect the financial stability of the hospitals that serve their rural region. Decatur County Memorial Hospital (DCMH) is a Critical Access Hospital (CAH), a federal designation recognizing the essential role the hospital plays in providing local healthcare. Traditional Medicare reimburses CAHs based on the cost of eligible services, helping support their ability to provide care in rural communities. Medicare Advantage plans, however, may reimburse below the cost of care, creating financial challenges for hospitals that already operate with limited resources.

As more people enroll in Medicare Advantage plans, lower payments for services, claim denials for necessary care, and delayed reimbursements can reduce the revenue CAHs rely on to maintain essential services, including emergency, inpatient, and obstetric care.

“Medicare Advantage plans have been cited as a contributing factor in the increasing number of rural hospital closures,” said Rex McKinney, DCMH President and CEO. “For a community like ours, maintaining a strong, independent local hospital is important, and understanding how insurance coverage decisions affect rural healthcare is part of that conversation.”

Beyond the financial pressures on rural hospitals, insurer exits and network changes also create challenges for the people who depend upon them. Community members may be forced to switch plans that fail to meet their coverage needs. These transitions can be particularly challenging for people with complex medical conditions.

Switching plans may result in different provider networks, higher out-of-pocket costs, changes in prescription drug coverage and costs, or the need to establish relationships with new physicians. People undergoing treatment for chronic diseases, cancer, heart disease, or other ongoing health conditions may experience added stress as they evaluate new coverage options.

Prior authorization requirements and network restrictions in Medicare Advantage plans have left many patients frustrated when they need services that are limited or denied altogether by their insurance, even though those same services may be covered under Traditional Medicare. These gaps can delay treatment and leave patients facing unexpected costs or difficult choices about their care.

Beneficiaries may also consider returning to Traditional Medicare and purchasing a Medicare Supplement (Medigap) policy to help cover certain out-of-pocket costs. Traditional Medicare generally allows patients to see any physician or hospital that accepts Medicare, without the provider networks used by Medicare Advantage plans. However, eligibility for Medigap coverage may depend on individual circumstances, and prescription drug coverage typically requires a separate Medicare Part D plan.

Medicare counselors and consumer advocates offer several tips for beneficiaries navigating these changes, including:

  • Give close attention to notices received from health plans and do not ignore them. Insurers are required to notify members when a plan is being discontinued or when a service area is being reduced, and community members should carefully review these communications and compare available alternatives to ensure their physicians, hospitals, medications, and specialist care remain covered.
  • Work with a knowledgeable, unbiased insurance expert, such as an Indiana State Health Insurance Assistance Program (SHIP) counselor or a trusted advisor who understands both Traditional Medicare and Medicare Advantage plans, before making enrollment decisions.
  • Understand that Medigap eligibility and enrollment rights vary by circumstance, and prescription drug coverage typically requires a separate Medicare Part D plan. Beneficiaries should review their eligibility and costs with a qualified Medicare counselor before making a change.
  • Beneficiaries should be aware that some insurance brokers are highly compensated when enrolling members in Medicare Advantage plans, which can influence the plans they recommend. Asking questions about how an advisor is paid and whether all options have been reviewed can help community members make informed choices.

Local resources can also help seniors navigate these changes. DCMH offers access to a team that can help connect community members with resources, share insurance network information, and provide free Medicare Part D review sessions to help them evaluate their prescription drug coverage options.

While insurer decisions are often driven by financial pressures, including rising healthcare costs and changes in federal reimbursement models, the consequences are felt most directly by seniors who depend on reliable access to care. In rural communities, fewer healthcare options, workforce shortages, and transportation barriers can make changes in insurance coverage even more difficult to navigate.

As enrollment season is here, Medicare beneficiaries should review their current coverage, verify participating providers, and seek expert guidance before making enrollment decisions. Taking action early can help ensure uninterrupted access to the healthcare services they need in the year ahead.

Key Resources

  • Medicare: Information and enrollment assistance, available 24 hours a day, 7 days a week. Call 1-800-MEDICARE (1-800-633-4227).
  • SHIP: Free, unbiased Medicare counseling and plan comparison assistance. Call: 1-800-452-4800.
  • DCMH Medicare Contact: Patient Financial Services Coordinator who serves as a point of contact to connect patients with available resources. Call: (812) 663-1323.
  • DCMH Insurance Networks: View participating insurance networks at dcmh.net/patient-resources. Contact DCMH or your insurance provider to verify participation in your specific plan.
  • Medicare Part D Review Sessions: DCMH’s ambulatory care pharmacist provides free, unbiased counseling and plan comparisons for Medicare prescription drug coverage. Call: (812) 663-1217.

Careful review of coverage options this fall will be critical to maintaining access to trusted healthcare providers and avoiding disruptions in care.

(Decatur County Memorial Hospital press release)