Indianapolis, IN—The Indianapolis International Airport just added another feather to its cap. J.D. Power named the airport as the best medium-sized airport in North America for the second time in four years, based on the prestigious J.D. Power 2019 North America Airport Satisfaction Study.
The Indy airport previously earned this honor in 2016 and earned the title of best small airport in North America in 2010. The airport has been rated in the top three each year, with the exclusion of 2011 through 2014 where there was no study published.
J.D. Power says its studies measure customer satisfaction based on feedback from millions of consumers and business customers worldwide.
Overall passenger experience in the J.D. Power study is based on six key factors: airport accessibility (getting to and leaving the airport), check-in/baggage check, security check, food, beverage and retail, terminal facilities (concourses, lounges, signage, restrooms, and gate areas), baggage claim.
J.D. Power recognized the Indy airport for outstanding terminal facilities. The study’s findings showed that the airport ranked first in the areas of the cleanliness of terminal concourses and hallways as well as restrooms, comfort in the terminal, atmosphere/ambiance, and Wi-Fi service. The study also ranked the Indy airport first in clarity of signs and directions within the terminal and ease of getting to your gate.
The Indy airport received an overall satisfaction score of 833 out of 1,000.
